AI Chatbot & Voice Agent Development - WhatsApp, Web & Call AI

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Chatbots & Voice AI

Conversations that convert and resolve

Modern conversational AI is grounded in your knowledge, connected to your systems and measured on outcomes - resolution rate, handling time, CSAT and revenue. We design flows, voice and tone, escalation and analytics around those outcomes.

What We Deliver

Capabilities included in Chatbots & Voice AI

WhatsApp & messaging bots

Official WhatsApp Business API, Telegram, Teams and web chat with rich replies.

AI voice agents

Natural phone agents for inbound support, outbound reminders and appointment booking.

Multilingual & Arabic

Dialect-aware conversations in English, Arabic, Hindi, Tamil, Malay and more.

CRM & ERP actions

Create tickets, check orders, book slots and update records in real time.

Live-agent handover

Context-rich transfers to human agents with summaries and sentiment.

Conversation analytics

Intent trends, containment, CSAT and knowledge-gap reports.

Technology & Platforms

Tools and models we work with

WhatsApp Business APITwilioVonageAzure SpeechElevenLabsWhisperDeepgramLiveKitRasaLangChainZoho CRMFreshdeskHubSpot

How We Deliver

A proven path from idea to production

Conversation design

Intents, journeys, persona and escalation rules.

Knowledge & integrations

RAG over your content and API actions.

Build & tune

Prompts, voice, latency and safety testing.

Pilot

Shadow mode then live traffic with human oversight.

Optimise

Analytics-driven improvement every sprint.

Use Cases

Where it creates business value

Hotels & clinics

Reservations, reminders, FAQs and follow-ups on WhatsApp and phone.

Real estate

Lead qualification, viewing booking and property Q&A.

E-commerce

Order tracking, returns, product advice and upsell.

Banking & insurance

Policy queries, claims status and secure verification flows.

Education

Admissions, fee reminders and student helpdesk.

IT service desk

Password resets, incident logging and status updates.

Commercials & Engagement Models

Flexible ways to start and scale

Pick the model that fits your stage and risk appetite. Every quote is tailored to your scope - and every cost driver is explained upfront.

FIXED SCOPE

AI Discovery Workshop

1-2 weeks. Use-case discovery, data and architecture review, ROI model and a costed roadmap.

FIXED PRICE

Proof of Concept / Pilot

3-6 weeks. A working solution on your real data with success metrics and a clear go / no-go.

MILESTONE

Fixed-Scope Project

Scoped build with milestone payments, defined deliverables and acceptance criteria.

MONTHLY

Dedicated AI Pod

A cross-functional team - AI engineer, data engineer, solution architect, QA - on a monthly retainer.

SLA

Managed AI Operations

LLMOps monitoring, evaluation, tuning, cost control and incident response under a monthly SLA.

PASS-THROUGH

Usage-Based Costs

LLM tokens, vector databases and GPU compute billed at cost, or run in your own cloud account.

PERFORMANCE

Outcome-Linked Options

For well-measured processes, part of the fee tied to agreed KPIs such as hours saved or cases resolved.

LICENCE

Product & Platform Licences

Subscription for our reusable orchestrator, RAG and MCP accelerators to cut build time.

What drives the price

Scope & number of use cases

Data readiness & quality

Number of integrations (ERP, CRM, APIs)

Model choice & token volume

Cloud, private cloud or on-prem GPUs

Security, privacy & compliance needs

Languages & channels (WhatsApp, voice, web)

Accuracy targets & human review level

Support SLA & hours of coverage

Training & change management

Request a Tailored AI Quote All Engagement Models

FAQ

Frequently asked questions

Can the chatbot answer from our documents?

Yes. We connect RAG to your documents, website and systems so answers are accurate and cited.

Can it hand off to a human?

Yes, with full conversation context, summary and customer details.

Do you build voice agents for phone calls?

Yes: low-latency speech-to-text, LLM reasoning and natural text-to-speech with call transfer.

Is WhatsApp supported?

Yes, through the official WhatsApp Business API with templates and compliance.

AI Chatbots & Voice Agents